Who We Are – The Leaders Behind SenSci
CEO of BedBug Central and Cooper Pest Solutions
Phil Cooper, CEO of Cooper Pest Solutions and BedBug Central, is a pest management industry leader who continues to transform the way customer service is delivered across the country.
Passion, dedication and drive are just a few words to describe Phil and his efforts in the industry and beyond. As author of the book, “What + How = WOW: A Customer Service Methodology” Phil transforms the way companies interact with their customers to deliver the best possible customer experience Phil works with companies across the country implementing the “WOW” process to take their customer service to the next level.
But his passion doesn’t stop there.
Phil lives by his motto “As a corporate leader, I have great responsibility to be a model corporate citizen; tirelessly promoting diversity, helping those in need and raising awareness for different civic, charitable and health causes.”
He believes it is in his civic duty as a corporate leader to give back to the community and he loves every second of it. In an effort to bring awareness to various causes and charities he holds close to his heart, Phil rides thousands of miles on his bicycle every year with his “Phil Across America” campaign. In 2013, Phil was honored as NJ Corporate Citizen of the Year by NJ Biz Magazine for his outstanding philanthropic efforts. He continues to embed his philanthropic values within his businesses, proving to his employees that together they can make a difference for various causes and charities.
Aside from his business dedication, Phil knows how important it is to enjoy life and he does just that. Despite his busy schedule, Phil finds time to teach Spin classes twice a week and has been an instructor since 2001 as well as being the Vice President for the Arborlea Tennis Club.
As a Philadelphian through and through, Phil’s idea of fun includes all aspects of the City of Brotherly Love. He is a die-hard Eagles fan and a section leader at every home game and when there is a night game, playoff or Dallas you will find Phil with face painted. His face has appeared on ESPN’s “A Football Life,” the 2010 Eagles yearbook, schedules, a season ticket and will call envelopes. He also enjoys attending other Philadelphia sporting events with friends and family. Needless to say, Phil knows how to enjoy his downtime after a busy work schedule.
A graduate of The George Washington University in 1984, Phil has taken all that he has learned to develop thriving businesses that embody all that he believes in. Passion, dedication and drive can be found in every employee at Cooper Pest Solutions and BedBug Central. The culture that he has created at Cooper had received the Best Place to Work in NJ award by PhillyBurbs.com in 2013 and in 2014 the company was honored by NJ Biz Magazine as the New Jersey Business of the Year.
As Cooper Pest Solutions continues to grow, Phil will continue to push for even greater limits and drive the company to greater heights He is an industry leader with unrivaled passion and drive for success with no end in sight.
Phil is Immediate Past-President of the NJ Pest Management Association, a past NPMA Board of Director and in 2009, served as President of Associated Pest Services. Phil resides in Yardley, PA with his wife Laura. They have two children, Samantha and Andrew.
Director of Innovation and Technical Content, M.S.
BedBug Central and Cooper Pest Solutions
Jeffrey White has a masters degree in entomology from the University of Florida and focuses the majority of his time and work to researching bed bug biology and behavior as well as evaluating tools and techniques for their control. White served as the driving force behind the development of various products that include the BlackOut Bed Bug Detector, SenSci Volcano Bed Bug Monitor and SenSci Activ Bed Bug Lure as well as developing bed bug management programs for residential and commercial properties. He is currently evaluating new products, redesigning treatment protocols and conducting research to determine a more effective and cost efficient bed bug treatment plan. White was recently voted one of twenty-one of the National Pest Management Association’s “Next Generation of Leaders in the Pest Management Industry”.
White has presented to forums that include the National Pest Management Association, state pest management associations, the Entomological Society of America, the International Hotel and Motel Show, as well as dozens of apartment associations, affordable housing and senior living associations. He’s been featured as a bed bug expert on ABC’s The View, NBC’s Nightly News with Brian Williams, NBC’s Today’s Show, ABC’s World News Tonight with Diane Sawyer, Animal Planets Infested, and Dateline, among many others.
White is also driven in his life to give back to the community and subsequently developed BedBug TV, an online weekly video podcast that has been viewed by over two-million people across the world. BedBug TV educates the public and pest control industry on different topics associated with the treatment and products of bed bugs and answers questions relating to those topics. In addition to Bed Bug TV, White is also the visionary behind “Taking the Bite Out of the Holidays” which is an annual charitable drive held across the country to provide free treatments to those in need who are suffering from bed bug infestations around the holidays. Since it’s inception in 2009, the charitable drive has given over $500,000 back to those in need.
White earned his Master of Science degree in entomology at the University of Florida and his Bachelor of Science degree in biological sciences from Rutgers University.
Vice President of Operations for BedBug Central
Robert DiJoseph, Vice President of Operations at BedBug Central, brings nearly a decade of experience as a business development consultant to the pest management industry. His background in marketing and outreach intersects several industries, spanning from hospitality to property management. Prior to becoming the VP of Operations, DiJoseph specialized in business development and market growth within the bed bug sector of the pest management industry, in addition to being a sales consultant to industries affected by bed bugs.
As Vice President of Operations, DiJoseph is responsible for day to day management of business and staff within BedBug Central. Additionally he is also responsible for budget creation and financial management for the company. He is also instrumental in product development, sales and marketing and management of financial reporting.
Still very much involved in business development logistics as well, DiJoseph’s roles here include; rapidly developing and implementing business and treatment protocols specific to bed bugs, identifying and capturing untapped markets, and promoting market growth and revenue generation within several bed bug affected industries (pest management firms, universities, property management, hospitality, and commercial properties/office buildings).
DiJoseph also specializes in non-chemical treatment protocols in affected areas such as food and beverage, hospitality and property management.
National Account Manager for BedBug Central
Daniel White serves as sought after bed bug treatment consultant and account manager for BedBug Central. White has specialized in the complex issues surrounding the execution of bed bug treatments in office structures and commercial facilities for the past six years. His expertise in the dynamic and challenging practice of bed bug treatments was garnered under the training of nationally regarded entomologists Richard Cooper and Jeffrey White.
A central component of White’s daily activities is the creation of customized bed bug response plans for regional and national companies. White works with real estate firms, colleges, non-profits and other stakeholder groups in identifying their unique challenges and develops their customized response plan to include: the roles of key company personal, expectations for the pest vendor, in-house capabilities, risk management, documentation and the training materials required to ensure that the plan is sustainable.
Recognized as an emerging talent in pest management, White was recruited to speak at the BedBug University: North American Summit in 2010 on the ancillary services and industry tools available to pest management firms and property managers for effective bed bug treatments. White has also provided seminars for the Apartment and Office Buildings Association of Washington D.C, .array of property management companies in NJ/PA and the Virginia Pest Management Association.
In addition to Daniel’s consultations and speaking events, White also serves as an instructor for BedBug University’s: Boot Camp and educates visiting pest management firms from across the country and internationally on all the considerations that need to be taken into account in order to successfully treat for bed bugs along with differentiating your service vs. the competition.
Dr. Richard Cooper
Entomologist and Technical Director for Cooper Pest Solutions
Email Dr. Richard Cooper
Richard Cooper, Technical Director for Cooper Pest Solutions, earned his Bachelor of Science degree in Entomology from the University of Delaware in 1986. Richard enhanced his knowledge of insects working as a Field and Lab Technician for the USDA Beneficial Insect Laboratories in the biological control of Gypsy Moths. Richard spent a short time with E. I. DuPont conducting field testing of insecticides, herbicides and fungicides. Richard continued his education, receiving his Master’s Degree in Entomology at Rutgers University in 1991. He returned to Rutgers University in 2010 where he recently completed his PhD on the behavioral ecology and control of bed bugs in multifamily housing communities. In addition to his responsibilities at Cooper Pest Solutions, Richard maintains an appointment as Visiting Scientist in the Urban Entomology Lab at Rutgers University.
Richard is recognized for his conservative and environmentally responsible approach to pest management, as well as, for promoting the concept of Integrated Pest Management. Richard was invited to serve on an advisory board for the National Coalition Against the Misuse of Pesticides (NCAMP) and both he, and his company, have been a supporting member of the New Jersey Environmental Federation since 1992. In 1994, Richard was appointed by Governor Florio, to serve on the New Jersey IPM Task Force which developed IPM standards for State office buildings in New Jersey. Following the passing of the NJ School IPM Act in 2006, Richard was selected by the NJ Department of Environmental Protection, to provide required training to school IPM coordinators throughout the state of NJ. To date Richard has trained over 2,000 school IPM Coordinators and Principals. The environmentally responsible approach to pest management taken by Richard and his company, was highlighted in Nel Newman’s book “The Newman’s Own, Organics: Guide to a Good Life.”
Richard regularly participates in national seminars focusing on the behavior, biology and control of insects, and is frequently invited to speak at scientific and pest management industry meetings. Richard is the author of numerous articles in industry trade journals and over 20 scientific publications in peer reviewed journals. Richard has also served as a member of the United States Department of Agriculture (USDA) Brown Marmorated Stink Bug working group, to help further science related to combating this serious pest. Richard is very active in ongoing field research with a numerous manufacturers assisting in the field component of product development as well as the evaluation of product efficacy. In addition to his responsibilities at Cooper Pest Solutions and Bedbug Central, Richard also consults with other pest control companies on a variety of pest issues in both commercial and residential settings. In 2001 Richard received PCT Magazines distinguished leadership award and in 2003 was recognized as one of the top 40 professionals in the pest control industry under the age of 40 years old. Richard participates in a number of organizations to include the Entomological Society of America, and Pi Chi Omega, and has served on several National Pest Management Association technical committees.
Richard is recognized as one of the world’s leading experts on the subject of bed bugs and bed bug management. He has been an invited speaker at numerous bed bug symposia to include; the National Urban Entomology Meeting (2004, 2010, 2012, and 2014), the Entomological Society of America’s Annual Meeting (2005, 2011, and 2012, 2013), The International Congress of Entomology in South Korea in 2012, and Southeast Asian Pest Summit in 2014 in Malaysia. Richard is the author of four book chapters including chapters on bed bugs in the pest management industry’s most well respected textbook reference, “The Mallis Handbook of Pest Control” 9th and 10th Editions, and in the academic text “Urban Pest Management: An Environmental Perspective”. Richard also co-authored the most comprehensive text on Bed Bug Handbook: the complete guide to bed bugs and their control” as well as “Bed Bugs in Office Buildings – The Ultimate Challenge?”
Richard has been consulted as an expert witness in over 25 law suites and insurance claims dealing with bed bugs and has been cited as an expert by the NY Times, Wall Street Journal, Washington Post, USA Today, The Discovery Channel, CBS’s The Early Show, NBC’s Today Show, The Dr. Oz Show, National Public Radio (NPR), among others. In 2009 Richard was appointed to serve on the NYC Bed Bug Advisory Board by New York City’s Mayor Bloomberg.
Director of Amazing Content for BedBug Central & Cooper Pest Solutions
Writing has long been a passion for Crystal. Since she was a young girl, her face could always be found inside of a book or writing within her journals. Phil Cooper, CEO of BedBug Central and Cooper Pest Solutions, describes her, “as one of his rock stars on his great team.” Her ability to take concepts and transform them into words, which build images in the reader’s mind, allows her to generate amazing content for BedBug Central.
As she entered high school, Crystal decided to take her passion for writing and explore options that would lead her into a career. She soon found a love for journalism and quickly become the Editor for her high school newspaper and copy writer for her school yearbook.
Harnessing her drive, she pushed it full force entering Stockton University in 2004 to pursue a degree in Communications. During her time at Stockton, she had an internship with her local newspaper, The Times-Beacon. She was thrown into the busy and deadline-driven world of journalism and she flourished. Her writing styles would adapt to whatever she was covering; hard-news, feature stories or fluff as they would call the fun, lighthearted news. During her time at the Times-Beacon, she wrote hundreds of articles, including front page news for their sister papers the Asbury Park Press and the Courier Post.
Graduating from Stockton University in 2008 with a Bachelors of Arts in Communications with the Program Distinction honor, one of two students within the Communications department to receive the honor. Upon graduation, she took a seasonal position at another local newspaper, called The Sandpaper where she covered a variety of newsworthy events.
Years later, her passion for writing continues but with new challenges. In 2016, Crystal was offered the position as Director of Amazing Content for BedBug Central and Cooper Pest Solutions. This position has challenged Crystal’s ability to adapt her writing styles to cover a multitude of different requests. From blogs to research papers and press releases to social media posts, Crystal enjoys the ability to change her writing styles on a day-to-day basis covering varying topics within the pest management industry.
Crystal continues to pursue her passion for writing at BedBug Central and thoroughly enjoys seeing her work in print throughout the industry. Crystal currently resides in Barnegat, NJ with her husband Tim and son Connor.
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